While due to the nature of any textile product, no carpet cleaner can truthfully guarantee that all spots and stains can be removed. At 24Hr Pure Carpet Care we believe that quality comes from experience. We guarantee your total satisfaction with our workmanship because we take pride of what we do and will try our best the first time to meet or exceed your expectation. If you are not satisfied with the service we provided, do not hesitate to call within 3 days after the service was rendered to schedule an appointment to have the area(s) re-cleaned, at no cost to you. If you are still not satisfied that you received the best cleaning service possible, we will fully refund your money.